Support

How do I find a parking spot?

Open the map to see spots being hosted nearby in real time. Tap one to see the price and estimated wait, then claim it to start your handoff.

How do I host my spot when I leave?

From the map screen, tap Host to broadcast your spot the moment you're pulling out. Nearby drivers can claim it instantly, and you earn PC once someone does.

What is PC?

PC (Parkcoin) is 2UPark's in-app credit. Claiming a spot spends PC; hosting one earns it. Your balance lives in the Wallet tab.

How do I talk to the other driver?

Every active handoff has a chat built in — open it from the handoff screen to coordinate timing, confirm the vehicle, or send a quick update.

I’m running a few minutes late — what do I do?

Open the chat during your handoff and buy extra time right there. It extends the window for both sides so nobody loses the spot over a couple of minutes.

The other driver never showed up. What happens?

If a handoff can’t be completed, it’s automatically flagged and resolved fairly — you won’t be charged for a spot you never got, or lose earnings for one you were ready to hand off.

Is my payment information safe?

Yes. Card details are handled entirely by Stripe, our payment processor — 2UPark never sees or stores your card number.

Where did my PC go?

Every claim, hosting payout, and adjustment is itemized in Wallet → Activity, with a running balance after each one.

How do I earn and use PC?

You earn PC by hosting spots other drivers claim, and spend it by claiming spots yourself. Balance details, including anything on hold from an active claim, are in the Wallet tab.

Something went wrong during my handoff — how do I report it?

From the completed handoff, tap Report a problem. Describe what happened and our resolution system reviews it — most disputes are settled quickly and fairly for both sides.

How is my account’s standing determined?

Your profile shows a standing indicator based on recent activity and any reports involving your account. Good standing means no action needed; under review means recent disputes are getting a closer look before they’re resolved automatically.

How do ratings work?

After each handoff, both drivers can rate one another. Ratings are shown on profiles so you know who you’re meeting before you arrive.

How do I download a copy of my data?

In Profile → Privacy, tap Download your account data. We’ll prepare an archive and email you a link within 24 hours.

How do I delete my account?

In Profile → Privacy, tap Delete account. This permanently removes your account — wallet balance, vehicles, and reviews included — and can’t be undone.

Still need help?

Email us at info@2upark.com and we’ll get back to you within 1 business day.